Terms And Conditions
Terms and Conditions for Kentish Town Carpet Cleaners
These Terms and Conditions set out the basis on which Kentish Town Carpet Cleaners supplies carpet, rug, upholstery and related cleaning services to consumers and business customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entering into a contract with Kentish Town Carpet Cleaners for the provision of services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy and related cleaning services as agreed in a booking confirmation.
Premises means the property, building or location where the Services are to be provided.
Agreement means the contract between Kentish Town Carpet Cleaners and the Customer, comprising these Terms and Conditions and the details contained in the booking confirmation.
2. Scope of Services
Kentish Town Carpet Cleaners provides professional carpet, rug and upholstery cleaning and related services at residential and commercial premises within its service area. The specific Services, areas to be cleaned, and any additional work will be set out in the booking confirmation provided to the Customer.
Any description of Services given on our website or in promotional materials is for general guidance only. The precise Services provided will be as agreed at the time of booking and confirmed in writing or by electronic message.
3. Booking Process
3.1 A booking request may be made by telephone, online form or other method we may make available from time to time.
3.2 When submitting a booking request, the Customer must provide accurate information, including the type and size of the areas to be cleaned, the nature of any stains or damage, the floor level of the Premises, parking arrangements and any special access instructions.
3.3 A booking is only accepted and an Agreement formed when Kentish Town Carpet Cleaners confirms the booking, states the agreed price or pricing basis, and specifies the date or time window for the visit.
3.4 We reserve the right to decline any booking request, or to cancel or amend a booking where information provided by the Customer is incomplete, inaccurate or misleading.
3.5 The Customer is responsible for ensuring that someone aged 18 or over is present at the Premises at the start and end of the appointment to provide access, agree the work to be carried out and inspect the completed Services.
4. Customer Obligations
4.1 The Customer must provide safe and reasonable access to the Premises, including any parking permits or access codes required to attend and carry out the Services.
4.2 The Customer must ensure that the Premises are reasonably clear of personal items, toys, electrical cables and other obstacles in the areas to be cleaned.
4.3 The Customer must inform Kentish Town Carpet Cleaners in advance of any known risks at the Premises, including loose carpets, damaged flooring, fragile furniture, pre-existing stains or discolouration, or any health and safety hazards.
4.4 The Customer is responsible for securing or removing any valuable, delicate or irreplaceable items from the vicinity of the work areas.
4.5 Where water or electricity is required for the Services, the Customer must ensure that suitable supplies are available at the Premises.
5. Pricing and Quotations
5.1 Prices may be stated as fixed fees per room, per item, per square metre, or on another agreed basis. All prices will be communicated to the Customer before the booking is confirmed.
5.2 Any quotation provided prior to an inspection of the Premises is an estimate only and is based on the information supplied by the Customer. We reserve the right to amend the price if the actual condition, size or nature of the work differs from that described.
5.3 If a price needs to be revised when the technician arrives at the Premises, the Customer will be informed before work begins. If the Customer does not accept the revised price, we reserve the right to cancel the booking, and any deposit may be retained to cover our attendance and administrative costs.
5.4 All prices are quoted in pounds sterling. Any applicable taxes will be included in the final price stated to the Customer.
6. Payments
6.1 Payment is due as specified at the time of booking. This may be in advance, on arrival, or immediately upon completion of the Services, depending on the type of booking and any prior arrangement with the Customer.
6.2 We may accept various forms of payment, such as card payments, bank transfers or cash, as notified to the Customer at the time of booking. We reserve the right to limit available payment methods for certain bookings.
6.3 For business customers, payment terms may be agreed separately. Unless otherwise specified in writing, invoices are payable within 14 days of the invoice date.
6.4 If the Customer fails to make payment when due, Kentish Town Carpet Cleaners reserves the right to charge interest on the overdue amount at the statutory rate and to recover all reasonable costs incurred in pursuing the debt.
6.5 Ownership of any materials or products supplied as part of the Services shall not pass to the Customer until full payment has been received.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or request to reschedule a booking by giving us notice as soon as reasonably practicable.
7.2 If the Customer cancels or reschedules with at least 48 hours notice before the scheduled appointment time, any deposit paid will normally be refundable or transferable to a new appointment, unless otherwise agreed at the time of booking.
7.3 If the Customer cancels or reschedules with less than 48 hours notice, we reserve the right to retain part or all of any deposit, or to charge a cancellation fee to cover loss of the appointment slot, travel expenses and administrative time.
7.4 If our technician attends the Premises at the agreed time and is unable to gain access, or if the Customer or an adult representative is not present, this may be treated as a late cancellation, and a call-out or cancellation fee may apply.
7.5 Kentish Town Carpet Cleaners may cancel or reschedule a booking due to circumstances beyond our control, including but not limited to staff illness, vehicle breakdown, extreme weather or safety concerns. In such cases, we will offer an alternative appointment. We will not be liable for any indirect losses resulting from such cancellation.
8. Performance of the Services
8.1 We will use reasonable skill and care in providing the Services and will use cleaning methods and products appropriate for the type of carpet, rug or upholstery where this information is available or reasonably identifiable.
8.2 The Customer acknowledges that some stains, odours or wear may be permanent and cannot be completely removed by cleaning. We do not guarantee full removal of any particular stain, mark or discolouration.
8.3 Drying times following cleaning may vary depending on fabric type, ventilation, temperature and other conditions at the Premises. Any drying times we provide are estimates only.
8.4 The Customer must follow any instructions or recommendations given by the technician, including guidance on walking on cleaned areas, replacing furniture, ventilation and use of heating. We are not responsible for damage or re-soiling resulting from failure to follow such instructions.
9. Customer Satisfaction and Complaints
9.1 The Customer should inspect the completed work while the technician is still on site. If there is any concern about the quality or completeness of the Services, this should be raised immediately so that we can seek to resolve it at the time.
9.2 If the Customer later discovers an issue, they must notify us as soon as reasonably practicable and in any event within 48 hours of the Services being carried out. We may request photographs or further information to assess the matter.
9.3 Where a complaint is justified, we may at our discretion offer to re-clean the affected area, provide a partial refund, or take other reasonable steps to rectify the issue. Our liability will be limited as set out in these Terms and Conditions.
10. Liability and Limitations
10.1 Kentish Town Carpet Cleaners will be liable for direct damage to carpets, rugs, upholstery or other property at the Premises where such damage is caused by our negligence, failure to use reasonable skill and care, or breach of these Terms and Conditions.
10.2 We will not be liable for damage arising from:
a pre-existing wear, fading, discolouration, weakened fibres or loose seams
b defects in materials, installation, or previous staining or cleaning attempts
c failure by the Customer to provide accurate information about the item or its cleaning requirements
d failure by the Customer to follow our advice or instructions before or after cleaning
e circumstances beyond our reasonable control.
10.3 Our total liability to the Customer for any loss or damage arising out of or in connection with the Services shall, to the extent permitted by law, be limited to the total price paid or payable for the Services under the relevant booking.
10.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of use or any costs of alternative accommodation or services.
10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
11. Waste Handling and Environmental Regulations
11.1 Kentish Town Carpet Cleaners will handle and dispose of waste generated during the provision of the Services in accordance with applicable UK waste and environmental regulations.
11.2 Routine waste such as used cleaning solutions, disposable cloths and packaging will normally be removed by us, or by arrangement with the Customer, in line with the requirements of local waste management providers.
11.3 Where the Services involve the removal of significant quantities of waste or bulky items such as old carpets or underlay, this must be agreed in advance. Additional charges may apply for collection, transport and lawful disposal.
11.4 The Customer must not request or permit the technician to dispose of waste in a manner that would breach environmental or waste regulations, including fly-tipping or using unauthorised containers.
11.5 We will endeavour to use cleaning products and methods that are appropriate for the environment and for the fabric being treated, but the Customer must inform us of any specific environmental or allergy-related concerns at the time of booking.
12. Access, Health and Safety
12.1 Kentish Town Carpet Cleaners reserves the right to refuse to carry out Services where the Premises are unsafe, unsanitary or otherwise present an unacceptable risk to our staff or contractors.
12.2 The Customer is responsible for ensuring that children and pets are kept away from work areas during and immediately after cleaning, until carpets and upholstery are safe and dry for normal use.
12.3 The Customer must not interfere with equipment, cables or cleaning products while the Services are being carried out.
13. Personal Data and Privacy
13.1 We will collect and process personal data such as names, addresses and booking details to administer the Agreement and provide the Services.
13.2 Personal data will be handled in accordance with applicable data protection laws. We will only use Customer information for the purpose of providing Services, managing bookings, processing payments and handling any queries or complaints, except where otherwise required or permitted by law.
14. Variation of Terms
14.1 Kentish Town Carpet Cleaners may amend these Terms and Conditions from time to time. The version in force at the time of the booking confirmation will apply to that Agreement.
14.2 Any changes to the Services, price or appointment details requested by the Customer after booking must be agreed by us and may result in an adjustment to the price or appointment time.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Agreement between the Customer and Kentish Town Carpet Cleaners shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Kentish Town Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 The Agreement is between Kentish Town Carpet Cleaners and the Customer. No other person shall have any rights to enforce any of its terms.
By booking and using the Services of Kentish Town Carpet Cleaners, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
