Privacy Policy
Kentish Town Carpet Cleaners Privacy Policy
This Privacy Policy explains how Kentish Town Carpet Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our carpet cleaning and related services, or by contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Kentish Town Carpet Cleaners within our operating area. It covers personal data collected through telephone enquiries, text messages, in-person bookings, online enquiries, and any other communication channels we use to provide our services.
Personal data we collect
We only collect personal data that is necessary for providing and managing our carpet cleaning and related services. The types of personal data we may collect include the following.
Identification and contact details such as name, address, billing address if different, and general location details for service visits.
Contact information such as mobile number, landline number, and other contact details you choose to provide so we can confirm bookings and communicate about our services.
Service and booking information such as details about your property that are relevant to cleaning, for example room types and sizes, type of flooring or upholstery, access instructions, and preferred dates and times.
Payment and transaction information such as payment method, amount paid, and transaction details. We do not store full card details when third party payment processors are used.
Communication records such as messages, notes of phone conversations relevant to your booking, feedback you provide, and any complaints or queries you raise.
Marketing preferences such as whether you have consented to receive marketing messages about offers, seasonal services or updates from us.
How we collect personal data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may be by phone, text, online enquiry forms, or in person.
We may also receive limited personal data from third party platforms where you contact us through an online directory or booking platform. In this case, the data provided to us will usually include your name, contact details and service request information.
Lawful bases for processing your data
We process personal data only where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases.
Contract performance. We process your personal data when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes providing quotations, confirming bookings, attending your property, issuing invoices, and handling payments.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing and developing our business, maintaining records of past work for reference and quality assurance, and reminding you of periodic services where reasonably expected.
Legal obligations. We process some personal data where this is necessary to comply with legal obligations, for example record keeping for tax and accounting purposes.
Consent. In some cases, we rely on your consent, for example for sending direct electronic marketing messages where consent is required. You may withdraw your consent at any time by contacting us using the details provided in this policy.
How we use your personal data
We use your personal data for the following purposes.
To provide carpet cleaning and related services, including arranging appointments, carrying out cleaning work, tailoring services to your property, and handling follow up queries.
To manage our relationship with you, including confirming bookings, rescheduling appointments, responding to enquiries, and dealing with complaints or feedback.
To process payments, issue invoices and receipts, manage refunds where applicable, and maintain financial records.
To maintain and improve our services, including internal analysis of service types, seasonal demand, and customer preferences, using aggregated or pseudonymised information wherever possible.
To send service messages, such as booking confirmations, reminders, and important updates about your appointment or our services.
To send marketing communications, such as information about offers or new services, where we are permitted to do so by law and in line with your preferences.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Service and booking records are generally retained for up to seven years from the date of the last service, so that we can meet our legal obligations and respond to any queries about historic work.
Basic contact details may be kept for a longer period where you continue to use our services periodically or where we reasonably believe you may wish to do so, unless you request deletion or object to further processing.
Marketing data is kept until you withdraw consent or opt out of receiving marketing communications from us. We will retain a minimal record of your preference to ensure we respect your opt out choices.
In some cases, we may anonymise your data so that it can no longer be linked to you. Anonymised information may be used for statistical or business planning purposes without further notice to you.
Data processors and sharing your data
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf to support the running of our business. These may include providers of booking or scheduling tools, payment processors, cloud storage and document management services, and providers of accounting or invoicing systems.
These processors are only permitted to process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. We require all processors to take appropriate security measures to protect your personal data.
We may also need to share personal data with professional advisers, such as accountants or auditors, and with public authorities where we are legally required to do so, for example for tax or regulatory purposes or to respond to lawful requests from law enforcement.
Where we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Data security
We take the security of your personal data seriously. We use technical and organisational measures designed to keep your data secure and to protect it from accidental loss, misuse, unauthorised access, alteration or disclosure. These measures include restricting access to personal data to those who need it for legitimate business purposes, using secure storage systems, and applying appropriate safeguards when using third party processors.
Your data protection rights
You have a number of rights in relation to your personal data under the UK GDPR and related laws. These rights may be subject to certain conditions and legal exemptions.
Right of access. You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You have an absolute right to object to direct marketing.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details made available on our website or other official communications.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have used your data. We would, however, welcome the opportunity to address your concerns directly before you contact the supervisory authority, and we encourage you to contact us first.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be effective from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
